Privacy Policy
Last updated: 22/11/2025
Thank you for using Optimatio.io (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our software-as-a-service platform (the “Service”).
We collect the following categories of information:
Payment Information – Payment card details are processed by our PCI-compliant payment processor; we receive tokens and limited billing metadata.
Account Information – Name, email address, company name, billing details, and other profile data you provide during signup and account management.
Usage Data – Log files, device/browser information, IP address, feature usage, and analytics data that help us operate and improve the Service.
Content You Provide – Any data, files, or content uploaded or generated while using the Service.
Support & Communications – Records of support requests, feedback, or other communications with our team.
We use collected information to:
Comply with applicable laws, legal requests, and industry standards.
Provide, maintain, and improve the Service.
Authenticate users and manage accounts.
Process transactions, invoices, and subscription management.
Respond to support requests and communicate product updates.
Analyze usage trends to enhance features and user experience.
Enforce our terms, prevent fraud, and ensure the security of the Service.
Where required, we rely on the following legal bases:
Legal Obligation – To comply with applicable laws, regulations, or legal processes.
Contract – To deliver the Service you request.
Legitimate Interests – To improve operations, secure the Service, and communicate relevant updates.
Consent – For optional activities like marketing emails (you may withdraw consent at any time).
We do not sell your personal data. We may share information with:
Legal & Compliance – When we believe disclosure is necessary to comply with law, protect rights, safety, or investigate fraud.
Service Providers – Trusted vendors assisting with hosting, analytics, customer support, email delivery, and payment processing, bound by confidentiality and data protection obligations.
Business Transfers – In case of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
- Our primary servers and data infrastructure are located in the United States. By using the Service, you acknowledge that your information will be processed and stored in the USA, where privacy laws may differ from those in your jurisdiction.
- When we transfer data internationally, we implement appropriate safeguards (such as standard contractual clauses) to protect your information.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data (subject to legal exceptions).
Depending on your location, you may have rights to:
- Access, correct, update, or delete personal information.
- Object to or restrict processing of your data.
- Withdraw consent for marketing communications.
- Port your data to another service provider.
Submit requests via the contact details below. We will respond in accordance with applicable laws.
We use cookies, web beacons, and similar technologies to:
- Keep you signed in.
- Understand usage patterns.
- Customize your experience.
You can manage cookie preferences through your browser settings. Disabling cookies may impact the functionality of the Service.
The Service is not directed to individuals under 16 (or the age required by local law). We do not knowingly collect personal information from children. If we become aware of such data, we will promptly delete it.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Significant changes may be communicated via email or in-app notifications. Continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: support@optimatio.io
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